At Zopello, we believe your shopping experience should be risk-free. If your order doesn’t meet your expectations, you can count on our straightforward return and refund process. Please review the policy details below.

Eligible returns include products that are unused, in their original packaging, and in a condition suitable for resale. Please note that certain categories, such as personalized or hygiene-related products, cannot be returned.

You must request a return within 30 days of receiving your order. After this window, returns and refunds are not available.

To begin the return process, contact our customer service team to obtain a Return Authorization (RA) number. Returns without this number may be refused.

After we receive and inspect your return, we will confirm whether your refund is approved. If approved, it will be issued to your original payment method. Restocking fees, shipping charges, and any applicable taxes may be deducted.

If your refund seems delayed, please check with your payment provider before contacting us for further assistance.

Sale or promotional items can be returned, but refunds will be issued based on the price paid at the time of purchase.

Exchanges for different sizes, colors, or styles can be arranged by contacting our customer service team. Availability, price differences, and additional shipping fees will be confirmed before processing.

Please ensure your return is packaged in its original box or wrapping with all tags and accessories. Clearly mark the RA number and send the package via a trackable courier.

Some returns may incur a restocking fee depending on the product type and condition. Unless the return is due to our error, the customer is responsible for shipping fees.

We’re here to make the process as smooth as possible—just reach out if you need assistance.

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